About the Module
As technologies converge into a hyper-connected ecosystem, customers no longer buy products or services. They experience them. Designing a consistently awesome experience is emerging to be a very critical function in business. This module introduces the concept of customer journey and touchpoints. You will learn to identify touchpoints critical to your startup and map your customer’s experience. Be ready to discover some really surprising insights!
By the end of the module, you will learn to:
- Represent your product / service an experience
- Identify critical touchpoints
- Map your customer experience and identity big gaps
VP (Ecosystem Development) at Center of Innovation Incubation and Entrepreneurship at IIM Ahmedabad
+91-79 6632 4201
2 hours of classroom training
Lecture with presentation, workshop and Q&A.
Who is this for
Open to all
Venue & Timing
July 22, 2017 10:00 am - 1:00 pm